The False Ducks Blahg

   You know you’ve been writing blahgs for a long time when you start to revisit issues from long ago.  In January of this year, our Washing Machine needed to be replaced.  It wasn’t spinning the water out of the clothes properly and sometimes it would mysteriously leak.  I began to wonder how long we had had that Washing Machine but then I remembered that I had written a blahg once about our old one and when we had purchased it.  That blahg was THE WASHING MACHINE and it was published on February 16, 2012.  That meant the Washing Machine I needed to replace was approximately eleven years old.  It certainly didn’t owe me anything.  It had, in Vulcan terms, lived long and prospered. 

   I know the title of this blahg is “THE NEW WASHING MACHINE AND THE NEW DISHWASHER. GUESS WHICH ONE I HATE?”  I’m not going to hold in you in suspense.  I love the Washing Machine.  Here’s a quick description GE Adora 27-inch 4.9 (IEC) Cu. Ft. Top Load Washer with Stainless Steel Drum in White, Model # GTW495DMNWS.   It has a glass lid so you can look inside and watch your clothes being washed.  I guess that’s a thing to do if you don’t have a television or a device to stream something more interesting.  But it you are the type of person who likes to watch your clothes being washed or like watching paint dry then have at it! 

   The actual story about purchasing the machine wasn’t as interesting or as long as the story about the previous Washing Machine that needed replacing.  We looked at a few online but found that the stores in our area didn’t have any in stock.  We went to Lowes and looked at a few and I think we decided on an LG but then we went to Home Depot and found this GE Machine for a decent price. We went home and ordered it online and our delivery was scheduled for January 18th. 

   The most important thing we had to determine, next to the price and having it delivered, was ensuring it would fit in the spot that would be vacated by the old machine.  In my previous blahg, THE WASHING MACHINE, from 12 years ago, I wrote the following:  Our bathroom has two closets.  The rear closet contains linens and the front closet houses our Washer and Dryer.  Both closets have bi-fold doors.  The linen closet has a single bi-fold door but the laundry closet has two bi-fold doors that meet in the middle.  The laundry closet also contains a shelf with a hot water heater and all of the water and electrical hook-ups for the laundry duo.  This limits the size of what Machines can fit in the closet and have the door closed.  I’ll skip to the end about the new Washing Machine and how it fit by saying “IT FIT!”  Check out the picture to the left after everything was installed properly.  The new Washing Machine is on the left in the photo. 

   So, here’s where things got tricky.  The plumbing connections for the Washing Machine are also shared with the dishwasher which faces out into our kitchen.  If you look carefully at the picture of our laundry pair you will see a small shelf to the left of the Washing Machine.  On top of that shelf is our hot water tank and below the shelf is the rear of the dishwasher.  I only mention this because a couple days before our Washing Machine was set to arrive, our dishwasher began to have issues.  It would no longer pump out water.  I determined it was the pump and because the pump would cost almost $200 to replace and because I wasn’t keen on trying to swap out the pump, I also determined we needed a new dishwasher.  Our old dishwasher was a GE which we nicknamed Harvey because it had a small dent on the right hand side.  If you’re not a Batman fan then you wouldn’t understand that “Harvey Dent” was the person who would become the villain “Two Face.”  Skip it.  Harvey was eight or nine years old and we thought we’d replace it at the same time we were replacing the Washing Machine. 

   You may have noticed by now that I capitalize “Washing Machine” but not dishwasher.  I do that for two reasons.  First, I respect and admire the Washing Machine that has not given us any problems.  Second, respect any machine because they’ll rise up and kill us all eventually.  I believe it will start with Toasters and then Washing Machines.  I’m not that scared of the dishwasher…yet.  I digress. I think we might have looked at some dishwashers in stores but the short version of the dishwasher story is I ordered it online hoping that I could find one in stock somewhere locally and that it would be cheaper than what we had shelled out for the Washing Machine (no disrespect intended Washing Machine).  There was only one dishwasher in stock in our price range in all of Belleville.  The Brick had a Galanz in stock and I could pick it up the next day.  The next day, January 18th, being the day our Washing Machine was also being delivered. 

   As you can imagine, the evening of January 17th was very busy.  I had to remove the old Washing Machine and put it on the back deck because I needed to get at the plumbing section to hook up the Washing Machine and the new dishwasher.  I left the old dishwasher in because it still had some water in it and there was no more room for a used appliance on our back deck.  On January 18th I picked up the Galanz from The Brick and when I got home after work, the new Washing Machine had been delivered and as a bonus, the delivery people from Home Depot had taken away our old one.  I didn’t even have to pay for that extra gesture.  It was good that the old Washing Machine had been taken away because that left room for Harvey to be put out on the back deck. 

   The installation of both machines was not that hard.  I had to remove Harvey and then install and hook up the Galanz before I could install and connect the new Washing Machine.  To my dismay, however, the water hoses from the old Washing Machine were even older than 12 years because they had been with a Washing Machine we had a long time ago.  This meant a quick trip to Canadian Tire to get new hoses.  The cost was worth it because when we tested the Galanz and the Washing Machine, everything worked and there were no leaks.  I still haven’t gotten around to staring through the glass lid of the Washing Machine to see if my clothes are being properly washed.  I trust the Washing Machine.  Hear that, Washing Machine?  I trust you! 

   This is where you ask me which machine I don’t love.  Let me be clear, it’s the Galanz!  It was not a great replacement for Harvey despite the reviews.  Harvey had a removable cutlery basket in a recessed spot in the door.  The Galanz has a removable cutlery basket in the main lower rack which then doesn’t allow the extra space for dishes.  I still have a hard time loading it because it’s not laid out like Harvey but the main problem with the Galanz is that within two weeks it began to have a problem.

   Below is the email chain I started with Galanz on February 26th and details the problem with the machine and the problems I had with Galanz the company to try and get the issue repaired:

February 26, 2023

Hello,

On January 17th, 2023 I purchased Galanz Dishwasher GLDW12FWEA5A from The Brick here in Canada. I picked up the dishwasher on January 18th and properly installed it the same dame.

Within two weeks we began to have an issue with the rubber seal on the lower right hand side. The rack would catch on it and the seal would pop out from under the metal strip that held it in place. We would have to pop it back in. This happened maybe twice a week. Today, we tried to pop it back in and found that the bottom rack would still catch on it because the metal strip holding it in place is secured by a metal grommet or fastener at the bottom and now it will not snap in by the fastener.

What can be done to repair the issue?

I am attaching a copy of my original purchase form from the brick as well as a photo of the rubber seal and metal strip in question.

Please let me know next steps.

Scott Henderson
Demorestville, ON

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February 26, 2023 response from Galanz:

Dear Scott Henderson,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

Thank you for your patience.

Sincerely,
Galanz Customer Service Team

1-800-562-0738

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February 28, 2023 response from Galanz:

Dear Scott,
​
Thank you for contacting Galanz Customer Service.
​

Please, share the picture of the label at the back of the unit with the model and serial number, your shipping address, and the best callback number so that we can arrange a service dispatch as the unit is under warranty.
​

For further queries and concerns, please feel free to contact our customer service team at 1-800-562-0738 or via email at customerservice@galanzamericas.com.

Best Regards,

Anna Newman
Galanz Customer Service Team
1-800-562-0738

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My response of March 1st, 2023:

Hello,

Attached is the photo you requested showing model and serial number found actually on the inside of the door to the dishwasher. My shipping address and phone number are below.

Note:  I included my full address which include my postal code

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March 3, 2023 – response from Galanz:

Dear Scott,

Thank you for contacting Galanz Customer Service. We value you as our customer and sincerely apologize for the inconvenience you are facing with the Dishwasher.

Please confirm the zip code of your shipping address “85 County Rd 15 Demorestville, ON K0K 1W0, so we can proceed further.  (note:  they emailed me with my full shipping address with postal code)

For further queries and concerns, please feel free to contact our customer service team at 1-800-562-0738 or via email at customerservice@galanzamericas.com.

Best regards,

Carol Soloman
Galanz Customer Service Team
1-800-562-0738

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March 4, 2023 – My response:

Postal code is K0K 1W0

Note: I didn’t state the obvious to them that their previous email to me asking for my zip code, which is an American thing and I live in Canada, already contained my postal code.

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April 1, 2023 – Me emailing Galanz again after almost a month with no response

Hello,

I responded to this a few weeks backs confirming my address but haven’t heard anything. Here it is again:

I provided my full mailing address with postal code again.

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April 25, 2023 – Me emailing Galanz more than three weeks later after receiving no response.

Hello,

This has been going on for two months and I have had no follow up regarding the issue despite sending all information to Galanz. What is going to be done to fix my issue?

Scott Henderson

————————

April 25, 2023 – response from Galanz:

Dear Scott Henderson,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

Thank you for your patience.

Sincerely,
Galanz Customer Service Team

1-800-562-0738

————————

April 27, 2023 – response from Galanz:

Dear Scott,

Thank you for contacting Galanz Customer Service. We sincerely apologize for the inconvenience that you faced with your dishwasher.

We have already forwarded your matter to the relevant department and the reference number is 106254. Once we receive the update from the concerned team, we will get back to you. Your patience is highly appreciated throughout the process.

For further queries and concerns, please feel free to contact our customer service team at 1-800-562-0738 or via email at customerservice@galanzamericas.com.

Best regards,

Carol Soloman
Galanz Customer Service Team
1-800-562-0738

————————

May 9, 2023

I telephoned Galanz. I explained the situation and my frustration that nothing had been resolved in almost 3 months. I was told the problem was that there was no service technician in my area. I was further told that the issue had been escalated to a supervisor and that he had planned to call me back that day. I didn’t say how suprised I was or how convenient it all seemed that a supervisor had planned to call me back the same day I stopped emailing and telephone Galanz directly. The person I spoke to asked me if I had received an email regarding a refund or if I had received a refund. I answered that I had not. He said they were planning on issuing me a refund and a supervisor was to have contacted me about this. The person I spoke to said he was going to take charge of this situation himself so I didn’t have to deal with the supervisor. I was told within two hours I would receive an email about my refund. I didn’t say anything about not trusting him or anyone at Galanz but just thanked him and said I would await the email.

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May 9, 2023 – response from Galanz:

Hi Scott,

Thank you for contacting Galanz Customer Service and sharing all the required documents.

We have forwarded your matter to the relevant department for a refund since the replacement unit is currently out of stock. Once we get a response from the relevant department, we will get back to you via email or call. After the verification of the details, it will take 21 business days for the check to be mailed to your address.

Your patience is highly appreciated throughout the process.

For further queries and concerns, please feel free to contact our customer service team at 1-800-562-0738 or via email at customerservice@galanzamericas.com.

Best regards,

Josh Sailor
Galanz Customer Service Team
1-800-562-0738

————————

May 11, 2023 – response from Galanz:

Hi Scott,

We are glad to inform you that your refund check has been issued by our bank. Please allow 21 business days for transit.

If you have not received your check by 6/12/2023, please let us know so that we can further investigate.

For further queries and concerns, please feel free to contact our customer service team at 1-800-562-0738 or via email at customerservice@galanzamericas.com.

Best regards,

Zoey Richards
Galanz Customer Service Team
1-800-562-0738

   I’m still waiting for my refund.  I know that once I receive the refund then there won’t be any warrant on the machine.  I’ve decided I’ll try and fix the issue myself and drill a hole and put a screw through the metal strip holding the rubber seal.  I’ll seal it with silicone and hope for the best.  I’d have done that by now but I didn’t want to void the warranty.  What warranty?  I’m still not even sure what the Galanz company refers to as a refund and whether it’s a full refund or they’re going to deduct money for the two weeks it properly worked.  Here’s where I sum it all up.  I HATE YOU GALANZ!  I MISS HARVEY!

   By the way, Harvey is still on my back deck.  It’s hard letting go of the good memories we had together.  Even harder is having to lug it out to the road for someone to pick up for scrap.

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